Your Rights (GDPR / UK DPA 2018)
ā¢ Right to access ALL personal data
ā¢ Bank must respond within 1 calendar month
ā¢ Free of charge (unless manifestly unfounded)
ā¢ Must provide in commonly used format
ā¢ Includes internal notes, decisions, recordings
What You'll Get
ā¢ Transaction history
ā¢ Internal notes about your account
ā¢ Credit scoring decisions & factors
ā¢ Call recordings & chat logs
ā¢ Letters and emails sent/received
ā¢ Third parties data was shared with
ā¢ Fraud/AML flags on your account
Why This Matters
Banks often have internal notes that reveal:
ā¢ Why they really closed your account
ā¢ What they told credit agencies
ā¢ Decisions made by algorithms
ā¢ Complaints they tried to hide
Send To
Bank's Data Protection Officer
(Find on their website under Privacy Policy)